If you had the fees taken out then the IRS puts the fees in an account then the fees come out. Once a check gets printed they call you. The biggest problem we face in the office is that phone numbers we get are not valid. Call the office maybe it is sitting there waiting for you to come in. Doesnt mean it is screwed up.Did you have your fees taken out of your refund? If yes, that's how Block gets the fees, has the refund sent to their bank who takes out the fees and sends you the rest.
In any case, since it was supposedly deposited almost 3 weeks ago, I'd talk to the Block office who did your return and insist they trace it - it shouldn't take THAT long to take out the fees and cut you a check. Possibly the check got lost in the mail from the bank.
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