How to establish plans elements that Jill needs to consider in preparing for this new line of work?
The Mailing Place is a full-service direct-mail company with many clients in the home service industry. Companies such as the Rug Doctor, House Maids, & Handy man Inc. use the Mailing Place to send out targeted direct-mail pieces to homes that typically use these types of services. Jill Akers started with the Mailing Place when she was a college student & in 4 years has progressed to the position of evening supervisor. Her responsibilities include assembling the materials for an order; planning for labor to fold, stuff, & run the PCs used to produce labels; & ensuring that orders have the proper postage. There r 4 full-time workers in her area, & some large orders will require as many as 10 temporary positions. The Mailing Place is paid based on the number of pieces mailed & receives a sizable bonus when their customers acquire new business.
Jill’s boss has come to her & asked for her assistance with a new line of work for the company. The new work is to produce personalized mailings for mortgage & banking companies in support of their call center operations. The new clients will give the Mailing Place a listing of the contacts made in a day. The Mailing Place will assemble materials to be mailed within 24 hours. Jill’s boss thinks the night shift should handle this work to ensure the type of rapid fulfillment the banks r requiring. Jill is supposed to come up with a plan to incorporate this work into her area.
The night shift at the Mailing Place is currently working from 5pm to 4am, 4 days a week. Each employee needs abt 1 week of on-the-job training to bcm efficient on all the machines & the PC programs. The labor cost is the major component of the Mailing Place’s expenses, & controlling labor is a key to its success. The new line of work will start in abt a month, & after 3 months the new volume is expected to be equal to their present level of work. Jill’s boss is hopeful that with the increased volume the operation will become more productive.